External self-registered account Frequently Asked Questions

Please click on the question link for detailed information about how to create a new EU Login account.

The easiest and safest way is to close your browser (all windows). It is important to log out of EU Login if the computer you are using will be used by others before you close the browser or log off the computer - in internet cafés, for instance.

Please click on the question link for guidance about managing your EU Login password.

Your account has been upgraded to a higher security level. Please contact the support team and ask them for your PIN code and reset your password. click on the question link for the contact information.

EU Login is an authentication service used by applications. To access your application, please use the specific URL of your application.

You will need to change the PIN code from the mobile app settings. Please click on the question link for detailed information explaining how to do so.

Depending on the application you are trying to access, not all log in options may be available. We strongly recommend that you create an EU Login account in case you do not have one yet. Please click on the question link for more information.

Your issue may be because your browser has saved your password. Please click on the question link for more information which should help you resolve this issue.

You might have entered a wrong password. Please try again to login with the correct one. Should this still not work, you can request a new password. Please click on the question link for more information about how to do so.

If you do not have access to your old address email and you do not remember the password, unfortunately, you will not be able to retrieve the access for this account and you will have to create a new one using another email address.

Please click on the question link for more information about frequent error codes of the EU Login mobile application.

For security reasons, you must wait at least one day before you can change your password again. If you try too early, EU Login will display an error message. Please click on the question link for more information.

This means that you already created an account linked to this email address. You can access your account by requesting a new password. Please click on the question link for more information.

Please make sure to use the correct format including the Country code. Click on the question link for detailed information about how to manage your registered phone number in EU Login.

Yes, the EU Login Mobile app is free and can be obtained from the Google Play Store (Android) or the App Store (iOS).
After installing it, you need to initialise it. To do so, you need a PC in addition to your mobile device.

This happens if too many incorrect passwords are entered in a row. During that time, you will not be able to log in or reset your password. Please click on the question link for more information.

Make sure to accept all app permissions during the enrolment process. To function correctly, the app needs you to allow notifications and access the camera for scanning the QR code. If you refuse those permissions, the app will not work. Please click on the question link for more information.

It has been disabled manually by the EU Login administrators. You should contact the helpdesk if you cannot log in for this reason.

EU Login uses of the Single sign-on (SSO) authentication scheme which allows users to log in once and access services without re-entering authentication factors. EU Login has also implemented the Adaptative Authentication mechanism. Please click on the question link for more information.