In case you do not remember your PIN code you will have to modify it from the EU Login mobile app. Please follow the below steps:
- Open EU Login mobile app
- Go to Settings
- For iOS, in the upper right corner, click on the wheel.
- For Android, go to "About this application". Then, in the upper right corner, click on the 3 dots.
- Click "Forgot PIN code"
- Enter your EU login credentials linked to the app
- Choose a new PIN code.
Your PIN code has been changed; you can close the app and connect again with your mobile device on your EU Login account.
Pay attention: updating your PIN code will reset the biometric authentication enrolment in the app.