Issue under investigation
We are currently investigating an issue affecting this procedure. Until a fix is available, please do not follow the steps below.
If you have forgotten your PIN code and you don't have an alternative authentication method installed to your account, please reset the EU Login Mobile App using the instructions in this article: An application requires a second factor authentication, but I do not have access to it anymore - EU Login Portal.
If you are a member of the European Commission, please contact the IT Helpdesk.
If you are a member of a European Institution, please contact your Local Helpdesk.
In case you do not remember your PIN code you will have to modify it from the EU Login mobile app. Please follow the below steps:
- Open EU Login mobile app
- Go to Settings
- In the bottom right corner, click on the cogwheel icon.
- Click "Forgot PIN code"
- Enter your EU login credentials linked to the app
- Choose a new PIN code.
Your PIN code has been changed; you can close the app and connect again with your mobile device on your EU Login account.
Pay attention: updating your PIN code will reset the biometric authentication enrolment in the app.
Please refer to the following links for more information about signing in with a PIN code: