External self-registered account Frequently Asked Questions

If you do not have access to your configured second factor(s) anymore, you will have to erase all registered phone numbers and devices. Please click on the question link for detailed information explaining how to do this.

Please click on the question link for guidance about the installation, configuration and usage of the EU Login mobile app. 

Depending on the application you are trying to access, not all verification methods may be available. Some applications do not accept a Single-Factor Authentication (password only) and require a Multi-Factor Authentication instead. Please click on the question link for more information.

Please click on the question link for consulting the different options that should help you resolve this issue.

EU Login provides you with a digital identity per account. By adding your eID to another account you may have lost the identity used for saving your application data. Please click on the question link for more information.

Even if the physical device (phone, tablet, etc.) remains the same, in your account you must first erase the link with the previous app before linking the newly installed one. Please click on the question link for detailed information about how to do this.

The activation email is valid for 24 hours. In case you did not receive this activation email, you can access your account by requesting a new password, this will send you a new email to activate your account. Please click on the question link for more information.

The email to reset the password/registration can arrive up to 20 minutes after it was requested. Please click on the question link for potential reasons explaining why you do not receive the confirmation email and how to address this issue.

The EU Login "My Account" menu depends on your account type. For example, EU Login accounts created for EU Institutions staff members do not offer the same possibilities as an account you created yourself. Please click on the question link for more information.

Multi-Factor Authentication (MFA) adds a security layer when connecting to an application. This helps confirming that it is really you trying to access an application, and not someone impersonating you. Please click on the question link for more information.

Please click on the question link for more information about the different second factor authentication methods and their configuration.

The addition of another factor will facilitate keeping and regaining access to your EU Login account. If you would lose an authentication factor (your mobile phone for example) you will still be able to authenticate with another one. Please click on the question link for more information.

EU Login offers the possibility to authenticate using a social media or an eID to access applications without having to create a specific EU Login account. Note that applications may choose not to offer these log in options. Please click on the question link for more information.

An account created using your eID can be merged with your EU corporate or Self-Registered account. Note however that this will erase the account created using your eID. Please click on the question link for more information.

Please click on the question link for detailed information about how to add your mobile phone number and use it to receive the EU Login authentication code via SMS.

A Security Key or Trusted Platform are (external) devices that can be used for multi-factor authentication with EU Login. Please click on the question link for more information for guidance about how to add a security key or TPM to your EU Login account.

Please click on the question link for detailed information explaining how to change your email address in your EU Login account.

You can manage your mobile phone number through the corresponding menu in your account. Please click on the question link for more information about how to do so.

The EU Login screens are offered in all official languages of the EU. Use the drop-down menu at the top of the screen to switch between languages.