Please refer to the EU Login User Guide or the below video, and follow attentively the procedure.
In case you face any issue during or after the installation process, please pay attention to the following points:
- That the link between your mobile device and the EU Login account is unique. In case that link was broken because your mobile app was uninstalled or any other reason, please first make sure to remove the existing device before trying to re-install it:
- Delete the device from the EU Login account via this link: https://ecas.ec.europa.eu/cas/userdata/mobileApp/manageMyMobileDevices.cgi
- Additionally, make sure to delete the app from your phone.
- The mobile app needs notification permissions to function, if you declined those permissions during the enrolment, the app will not work
- You must protect your device with a Screen Lock (PIN, biometrics...) for the app to work
- On your mobile device, go to the app store / play store and install the EU login mobile app.
- Note: Please make sure to accept all notifications, the enrolment process will be blocked in case the app does not have the required permissions.
- On your computer, navigate to My Account
- Click on "Manage my mobile devices" then on "Add a mobile device". Note that the system will request you a stronger authentication than password only (e.g., using the SMS option)
- Please enter a device name (without space) and choose a PIN code and click on "Submit"
- A QR code will be generated based on your input. You will need to scan this QR code with the EU Login Mobile app to complete the enrolment
- On your mobile device, start the EU Login Mobile App. Click 'Initialize', then Next. Make sure to allow notifications during this process. Aim the built-in QR code scanner to the QR code on your desktop/laptop screen. When de device detects the QR code, it will automatically read it
- Enter the personal PIN code you created in step 5 and click on "next". When your PIN code has been verified, click on "OK"
- A push notification will be sent to your device to confirm the enrolment. Tap the notification to confirm the enrolment (Please ensure that notifications are enabled on your device)
- A message appears on the laptop screen: "A device has been added"