Please follow these simple steps to confirm your account type:
- Open the EU Login page
- Enter your email address or unique identifier and click next
- See the results. In this case you should read the name of your organisation between parenthesis under your unique identifier. The screenshot on the right shows a European Commission employee account.
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EU Institution staff Frequently Asked Questions (35)
RSSYou will need to change the PIN code from the mobile app settings. Please click on the question link for detailed information explaining how to do so.
A combination of events may prevent you from using one or more second factor. In such cases you will have to set up and use another second factor. Please click on the question link for more information.
Your issue may be because your browser has saved your password. Please click on the question link for more information which should help you resolve this issue.
You might have entered a wrong password. Please try again to login with the correct one. Should this still not work, you can request a new password. Please click on the question link for more information about how to do so.
You can enter the unique identifier (which is the same as your EU Institution UserID) of your EU Login account instead of your email, in order to login with your account.
Please click on the question link for more information about frequent error codes of the EU Login mobile application.
For security reasons, you must wait at least one day before you can change your password again. If you try too early, EU Login will display an error message. Please click on the question link for more information.
You can create an EU Login account only with an email address that does not belong to a European Institution (ending with "europa.eu"). The EU Login account linked to your European Institution email address is by default created by your HR department, you cannot create it yourself.
Yes, the EU Login Mobile app is free and can be obtained from the Google Play Store (Android) or the App Store (iOS).
After installing it, you need to initialise it. To do so, you need a PC in addition to your mobile device.
This happens if too many incorrect passwords are entered in a row. During that time, you will not be able to log in or reset your password. Please click on the question link for more information.
Make sure to accept all app permissions during the enrolment process. To function correctly, the app needs you to allow notifications and access the camera for scanning the QR code. If you refuse those permissions, the app will not work. Please click on the question link for more information.
It has been disabled manually by the EU Login administrators. You should contact the helpdesk if you cannot log in for this reason.
EU Login uses of the Single sign-on (SSO) authentication scheme which allows users to log in once and access services without re-entering authentication factors. EU Login has also implemented the Adaptative Authentication mechanism. Please click on the question link for more information.
When you log out of EU Login, it does not affect any website or application for which you are already identified. However, if you log out of the application, when you log in to it again, it will recheck your identity with EU Login, and you will have to identify yourself again.
Depending on the application you are trying to access, not all log in options may be available. Each application using EU Login as authentication system can choose the methods made available to their users, EU Login has no control on that aspect.