Confirm your account type - Internal
Please follow these simple steps to confirm your account type:
- Open the EU Login page
- Enter your email address or unique identifier and click next
- See the results. In this case you should read the name of your organisation between parenthesis under your unique identifier. The screenshot on the right shows a European Commission employee account.
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EU Institution staff FAQ (43)
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EU Login provides you with a digital identity per account. By adding your eID to another account you may have lost the identity used for saving your application data. Please click on the question link for more information.
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Even if the physical device (phone, tablet, etc.) remains the same, in your account you must first erase the link with the previous app before linking the newly installed one. Please click on the question link for detailed information about how to do this.
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The email to reset the password/registration can arrive up to 20 minutes after it was requested. Please click on the question link for potential reasons explaining why you do not receive the confirmation email and how to address this issue.
Yes, the EU Login Mobile app is free and can be obtained from the Google Play Store (Android) or the App Store (iOS).
After installing it, you need to initialise it. To do so, you need a PC in addition to your mobile device.
Please click on the question link for detailed information explaining how to change your email address in your EU Login account.
This happens if too many incorrect passwords are entered in a row. During that time, you will not be able to log in or reset your password. Please click on the question link for more information.
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The EU Login "My Account" menu depends on your account type. For example, EU Login accounts created for EU Institutions staff members do not offer the same possibilities as an account you created yourself. Please click on the question link for more information.
Sign in with an EU Login account using a Trusted Platform or
Security Key
EU Login uses of the Single sign-on (SSO) authentication scheme which allows users to log in once and access services without re-entering authentication factors. EU Login has also implemented the Adaptative Authentication mechanism. Please click on the question link for more information.
Sign in with an EU Login account using a token/token Cram
Sign in with an EU Login account using On Mobile authentication
Sign in with the EU Login Mobile App PIN code version 1.10
Sign in with the EU Login Mobile App QR code
Sign in with your electronic ID (eID)
Make sure to accept all app permissions during the enrolment process. To function correctly, the app needs you to allow notifications and access the camera for scanning the QR code. If you refuse those permissions, the app will not work. Please click on the question link for more information.
This page explains how to sign transactions using EU Login
Transaction signature using EU Login mobile app - for DG CLIMA
users
It has been disabled manually by the EU Login administrators. You should contact the helpdesk if you cannot log in for this reason.
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Multi-Factor Authentication (MFA) adds a security layer when connecting to an application. This helps confirming that it is really you trying to access an application, and not someone impersonating you. Please click on the question link for more information.
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Please click on the question link for more information about the different two-factor verification methods to use Multi-Factor Authentication (also called MFA or 2FA).