How to sign in
Select "EU Login Mobile App QR Code" as the verification method. Enter your password in the "Password" field and click on "Sign in".
A QR code is displayed.
Start the EU Login Mobile App on a mobile device where it has been previously initialised. Tap on "Scan QR Code".
The QR code scanner starts on your mobile device. Point the camera of your mobile phone to your PC screen until the QR code is recognised.
The EU Login Mobile App displays a one-time password (OTP) composed of digits and characters.
Type the one-time password from the app in the "Code generated by your app" field on the Web and then click "Sign in" to proceed to the service you requested to use.
Using the QR code without internet on your mobile device
The “EU Login Mobile App QR code” option works even if your mobile device has no internet connectivity. The only requirement is that the EU Login mobile app has already been installed and initialised on your device while it was online.
If you cannot use the mobile app, you may also choose other multi-factor authentication methods that do not require internet connectivity, such as a security key or a trusted platform module (TPM).
Other alternatives such as TPM and security keys do not require internet connectivity. Please refer to the corresponding article for more information: How can I add a Security Key or a Trusted Platform?
For more information about configuring and using the EU Login mobile app, please see the dedicated article: How can I add a mobile device to my EU Login account?