See which authentication methods you can use with EU Login and how to get started.
Get help signing in if you cannot use your second factor.
Learn how to use the EU Login Mobile App to sign in and manage multiple accounts.
Find help for common EU Login Mobile App errors and sign-in problems.
Change your EU Login password or reset it if you forgot it.
Help with missing password reset email.
Find out why password sign-in is not available.
See why your account is locked and when it will unlock.
Learn how to link your eID to the EU Login account you want to use.
What EU Login support cannot help you with
EU Login support cannot handle application or website errors (e.g. Traces, F&T, EPSO, EUROPASS) or local IT issues (e.g. PC, browser, network, VPN)
Please note: If your issue is not related to EU Login authentication, you must contact the support team responsible for the website where you are experiencing a technical problem.
How to identify the correct support team
The URL, application name or logo, and the error message usually indicate which service you are using. If the page no longer shows the EU Login address or branding, the issue is likely related to the application or website you accessed after signing in.
The screenshots below show examples of how to identify whether you are still on an EU Login page or whether you have already been redirected to another application after signing in.
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