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EU Login Portal

EU Login Most Common Issues

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I lost access to my authentication method

 

If you have lost access to your authentication method and are faced with this screen, please follow the instructions here to remove your previous authentication option: Remove authentication methods process.

 

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Panic button

 

You are currently logged in as user "n00xxxx" and cannot use an authentication factor registered to user "v00xxxx"

 

If you receive the error below, please follow this process: Reconciliation Process.

Reconciliation error

 

I tried to reset my password, but I have not received the email

 

If you have not received the password reset email, please follow this process: Reset password email.

 

No email received

 

I cannot see the “Password” option in the verification methods

 

There are two reasons why the password option is not available on the authentication dropdown menu:

 

  1. If you are trying to enter an application protected by EU Login and the password option is not available, please visit: No Password Option.

     

  2. If you are trying to access the page https://webgate.ec.europa.eu/cas/userdata/myAccount.cgi and the password option is not available from the authentication dropdown menu, then you have enabled the "Always require multi-factor authentication" option for your account. With this option on, you will always have to use multi-factor authentication. If you have lost access to your authentication method, you will be completely locked out and  you will need to contact the support team  from the email below. This is why we advise to have more than one authentication method:  Multiple Authentication Options.

 

Password option invisible