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An application requires a second factor authentication, but I do not have access to it anymore

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If you do not have access to your configured second factor(s) anymore, you will have to erase all previously configured verification methods. This action does not require you to use a second factor and will remove all phone numbers and devices linked to your account, you will then be able add new ones.

To do so, please follow these steps:

  1. Clear your cookies by following your browser's instructions, are are the links to the main ones: Firefox, Google Chrome, Microsoft Edge, Safari
  2. Navigate to My Account
  3. Login with your email address and password
  4. Click on “Delete all my devices and eID (PANIC)”
  5. A confirmation message appears. Click on “Delete” to confirm
  6. A confirmation message appears, and the system automatically logs you out
  7. You can now follow the dedicated article  What second factor can I configure with my account? - European Union  to add a new verification method, or consult  EU Login Mobile app installation  to install the EU Login Mobile app.