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EU Login Most Common Issues

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I lost access to my authentication method

 

If you have lost access to your authentication method and are faced with this screen, please follow the instructions here to remove your previous authentication option: Remove authentication methods process.

 

5305
broken link
Panic button

 

You are currently logged in as user "n00xxxx" and cannot use an authentication factor registered to user "v00xxxx"

 

If you receive the error below, please follow this process: Reconciliation Process.

Reconciliation error

 

I tried to reset my password, but I have not received the email

 

If you have not received the password reset email, please follow this process: Reset password email.

 

No email received

 

I cannot see the “Password” option in the verification methods

 

If you cannot see the Password option in the authentication drop-down menu, please visit: No Password Option.

 

Password option invisible

 

Why should I add multiple authentication factors?

 

If multi-factor authentication is required, in addition to your password you will need to use an additional verification method from the available options. Please visit: Multiple Authentication Options.