1. Open the EU Login page in a new tab
Please open the following link to display the EU Login page: https://ecas.ec.europa.eu/cas/login.
2. Enter your email address and click next
Use the text box to enter your email address or your EU Login unique identifier if you know it.
3. See the results
You can see the below examples will clarify your personal situation and guide you to the appropriate section:
The notion "(External)" under your unique identifier as demonstrated in this image means you have an external EU Login account.
You may refer to the EU external account Frequently Asked Questions in case you have difficulties using your EU Login account. For example if you would like to change your mobile phone number, use the EU Login mobile application or other EU Login usage issue.
The name of your EU Institution between brackets under your unique identifier as demonstrated in this image means you have an external EU Login account.
You may refer to the EU Institution staff Frequently Asked Questions in case you have difficulties using your EU Login account. For example if you would like to change your mobile phone number, use the EU Login mobile application or other EU Login usage issue.
The notion "(Retiree)" under your unique identifier as demonstrated in this image means you have an internal EU Login account.
You may refer to the EU Institution staff Frequently Asked Questions in case you have difficulties using your EU Login account. For example if you would like to change your mobile phone number, use the EU Login mobile application or other EU Login usage issue.
However in case you can log into your EU Login account but you cannot access an application (JSIS, RCAM...), your issue is related to your access rights. For such issues please refer to PMO documentation.
You may also call the following helpdesk:
- By email: PMO-IT-APPLICATIONS
ec [dot] europa [dot] eu (PMO-IT-APPLICATIONS[at]ec[dot]europa[dot]eu) - By phone: +32 229 768 88 – Monday to Friday between 9.30 a.m. and 12.30 p.m. (CET)
