The only account type that can be merged is an account generated with your eID. Those accounts can be merged with an External account you created yourself, or a corporate account from a European Institution.
In case you did not actively link your eID to your already existing EU Login account, and you only authenticated via EU Login with your eID, the system will automatically create an additional EU Login account: the eID account mentioned below.
Please pay particular attention that following the below process will in fact delete your eID account and link your eID to your other EU employee or External account. Note that, once reconciliation is completed, the virtual account created with the eID will no longer exist. As such, you may lose access rights and data saved in services that only knew you by your “eID account”.
You can merge you eID account with another account either starting from the eID account or from the other account.
From your normal account (not virtual)
In order to link your eID to your existing EU Login account, please:
- Log in using your email and password option from the verification dropdown list (not the eID option yet) on this website: https://webgate.ec.europa.eu/cas/userdata/myAccount.cgi
- In the My account screen, select “Manage my eIDs”
- Choose the "Link my eID"
- Select the country of origin for your eID
- Click Submit and you will be redirected to the country’s specific page for logging in with your eID
Following a successful authentication, you will be redirected back to EU Login.
After logging into your EU Login account, the link is complete. From now on, signing in with your eID will log you into your EU Login account.
In case you have lost data saved under your eID account, please contact the Application Support team (XXXXXX) in order to transfer these access rights/data from eID (virtual account) to your EU Login account.
For further assistance, you may find more information under the section "Reconcile your EU Login account with your electronic ID" in the following FAQ page section : https://trusted-digital-identity.europa.eu/creating-managing-and-using-your-eu-login-account/how-can-i-add-my-eid-my-eu-login-account_en.