If you are experiencing issues with signing in, password reset, account recovery, or technical problems, please refer to the section “Make sure to contact the correct team” below to find the appropriate contact point.
⚠️ Please note: The Europe Direct Contact Centre provides general information about the European Union and cannot assist with EU Login technical issues.
Make sure to contact the correct team
Depending on your situation your contact point may be different, please expand the section applicable to you.
The EC Helpdesk IT team has created a contact form to report any IT issue at any time.
Alternatively, their call centre is available between 07:00-20:00 CET on EC working days
BXL +32 2 29 77777 | LUX +352 4301 77777
Or send an email to EC-HELPDESK-IT
ec [dot] europa [dot] eu (EC HELPDESK IT)
Please contact your local Institution Helpdesk to report any IT issue you are currently facing.
As a pensioner from an EU Institution, or a post-active staff member you must contact PMO.
Please address your question to the following functional mailbox:
PMO-IT-APPLICATIONSec [dot] europa [dot] eu (PMO-IT-APPLICATIONS[at]ec[dot]europa[dot]eu)
You may also call PMO IT application Support:
+32 229 111 11
From Monday to Friday between 9.30 a.m. and 12.30 p.m. (CET)
Please first make sure you are using an external account by following the instructions from this page: External self-registered account FAQ
If confirmed, you may reach us through email: EU-LOGIN-EXTERNAL-SUPPORTec [dot] europa [dot] eu (EU-LOGIN-EXTERNAL-SUPPORT[at]ec[dot]europa[dot]eu)