Are you an external user and lost access to your authentication method? You can recover your account by following the instructions here: Remove authentication method process.
Make sure to contact the correct team
Depending on your situation your contact point may be different, please expand the section applicable to you.
European Commission staff
The EC Helpdesk IT team has created a contact form to report any IT issue at any time.
EU Institution staff
Please contact your local Institution Helpdesk to report any IT issue you are currently facing.
EU Institution post-active staff
As a pensioner from an EU Institution, or a post-active staff member you must contact PMO.
Please address your question to the following functional mailbox:
PMO-IT-APPLICATIONS
ec [dot] europa [dot] eu (PMO-IT-APPLICATIONS[at]ec[dot]europa[dot]eu)
You may also call PMO IT application Support:
+32 229 111 11
From Monday to Friday between 9.30 a.m. and 12.30 p.m. (CET)
External, self-registered user
Have you checked the Most Common Issues?
Most sign-in, password, and account recovery issues can be resolved following these guidelines in under two minutes.