External self-registered account FAQ

If you do not have access to your configured second factor(s) anymore, you will have to erase all registered phone numbers and devices. Please click on the question link for detailed information explaining how to do this.

EU Login offers the possibility to authenticate using a social media or an eID to access applications without having to create a specific EU Login account. Note that applications may choose not to offer these log in options. Please click on the question link for more information.

An account created using your eID can be merged with your EU corporate or Self-Registered account. Note however that this will erase the account created using your eID. Please click on the question link for more information.

EU Login supports Passkeys even though not yet visible in the interface. This page walks you through adding a Passkey and using it to authenticate with EU Login.

Information about creating your EU Login account, managing the different options and verification methods and using these to authenticate and access EU Institutions resources.

Please click on the question link for guidance about the installation, configuration and usage of the EU Login mobile app. 

Find solutions to the most frequent problems encountered by users when accessing EU Login services.

A Security Key or Trusted Platform are (external) devices that can be used for multi-factor authentication with EU Login. Please click on the question link for more information for guidance about how to add a security key or TPM to your EU Login account.

The EU Login screens are offered in all official languages of the EU. Use the drop-down menu at the top of the screen to switch between languages.

When you sign into EU Login, you can choose to be notified each time your identity is about to be communicated to an application. Please click on the question link for more information.

Information about how to create a new EU Login account.

The easiest and safest way is to close your browser (all windows). It is important to log out of EU Login if the computer you are using will be used by others before you close the browser or log off the computer - in internet cafés, for instance.

Please click on the question link for guidance about managing your EU Login password.

Your account has been upgraded to a higher security level. Please contact the support team and ask them for your PIN code and reset your password. click on the question link for the contact information.

EU Login is an authentication service used by applications. To access your application, please use the specific URL of your application.

You will need to change the PIN code from the mobile app settings. Please click on the question link for detailed information explaining how to do so.

Depending on the application you are trying to access, not all log in options may be available. We strongly recommend that you create an EU Login account in case you do not have one yet. Please click on the question link for more information.

Depending on the application you are trying to access, not all verification methods may be available. Some applications do not accept a Single-Factor Authentication (password only) and require a Multi-Factor Authentication instead. Please click on the question link for more information.

Your issue may be because your browser has saved your password. Please click on the question link for more information which should help you resolve this issue.