EU Institution staff FAQ

An account created using your eID can be merged with your EU corporate or Self-Registered account. Note however that this will erase the account created using your eID. Please click on the question link for more information.

EU Login supports Passkeys even though not yet visible in the interface. This page walks you through adding a Passkey and using it to authenticate with EU Login.

Information about creating your EU Login account, managing the different options and verification methods and using these to authenticate and access EU Institutions resources.

EU Login allows internal users to perform tests in acceptance. Note however that there are some specificities regarding the different authentication methods and the configuration of a user account in this environment.

Please click on the question link for guidance about the installation, configuration and usage of the EU Login mobile app. 

A Security Key or Trusted Platform are (external) devices that can be used for multi-factor authentication with EU Login. Please click on the question link for more information for guidance about how to add a security key or TPM to your EU Login account.

The EU Login screens are offered in all official languages of the EU. Use the drop-down menu at the top of the screen to switch between languages.

When you sign into EU Login, you can choose to be notified each time your identity is about to be communicated to an application. Please click on the question link for more information.

Working for a European Institution means that your EU Login account was created based on data provided to your HR department and managed through their own IT system. Please contact your local service desk for guidance about how to update your personal information in your HR system.

The easiest and safest way is to close your browser (all windows). It is important to log out of EU Login if the computer you are using will be used by others before you close the browser or log off the computer - in internet cafés, for instance.

Please click on the question link for guidance about managing your EU Login password.

EU Login is an authentication service used by applications. To access your application, please use the specific URL of your application.

You will need to change the PIN code from the mobile app settings. Please click on the question link for detailed information explaining how to do so.

Depending on the application you are trying to access, not all log in options may be available. We strongly recommend that you create an EU Login account in case you do not have one yet. Please click on the question link for more information.

Depending on the application you are trying to access, not all verification methods may be available. Some applications do not accept a Single-Factor Authentication (password only) and require a Multi-Factor Authentication instead. Please click on the question link for more information.

Your issue may be because your browser has saved your password. Please click on the question link for more information which should help you resolve this issue.

You might have entered a wrong password. Please try again to login with the correct one. Should this still not work, you can request a new password. Please click on the question link for more information about how to do so.

You can enter the unique identifier (which is the same as your EU Institution UserID) of your EU Login account instead of your email, in order to login with your account.

Please click on the question link for more information about frequent error codes of the EU Login mobile application.