- Valid for
Please gather the following information and include it in the email to the helpdesk when registering the incident:
- The username or e-mail address of the account(s) involved
- The name of the application you are trying to access
- How you are accessing this application (including its URL, which should be different than the EU Login URL)
- The source of the URL you are using (e-mail, link on website, bookmark, colleague, etc.)
- A detailed description of the issue
- If possible, one or more screenshots showing the issue: the address bar showing the webpage accessed and the step immediately before the problem arises
- Any other information that might help us identify the reason for the problem
(e.g., in the event of a problem with SMS authentication: your mobile telecoms provider, the country where the mobile subscription is based, your current location, the last time you requested the SMS, the last time you successfully received it, etc.)
When opening this ticket, you will be assigned a reference number enabling your request to be tracked.
If you send an e-mail to follow up an existing incident, please give the incident reference in the subject line.
To register an incident, contact the PMO EU Login support via email:
PMO-IT-APPLICATIONS
ec [dot] europa [dot] eu (PMO-IT-APPLICATIONS[at]ec[dot]europa[dot]eu)