External self-registered account FAQ

If you do not have access to your old address email and you do not remember the password, unfortunately, you will not be able to retrieve the access for this account and you will have to create a new one using another email address.

Please click on the question link for more information about frequent error codes of the EU Login mobile application.

For security reasons, you must wait at least one day before you can change your password again. If you try too early, EU Login will display an error message. Please click on the question link for more information.

EU Login provides you with a digital identity per account. By adding your eID to another account you may have lost the identity used for saving your application data. Please click on the question link for more information.

Even if the physical device (phone, tablet, etc.) remains the same, in your account you must first erase the link with the previous app before linking the newly installed one. Please click on the question link for detailed information about how to do this.

The activation email is valid for 24 hours. In case you did not receive this activation email, you can access your account by requesting a new password, this will send you a new email to activate your account. Please click on the question link for more information.

The email to reset the password/registration can arrive up to 20 minutes after it was requested. Please click on the question link for potential reasons explaining why you do not receive the confirmation email and how to address this issue.

Yes, the EU Login Mobile app is free and can be obtained from the Google Play Store (Android) or the App Store (iOS).
After installing it, you need to initialise it. To do so, you need a PC in addition to your mobile device.

Please click on the question link for detailed information explaining how to change your email address in your EU Login account.

This happens if too many incorrect passwords are entered in a row. During that time, you will not be able to log in or reset your password. Please click on the question link for more information.

The EU Login "My Account" menu depends on your account type. For example, EU Login accounts created for EU Institutions staff members do not offer the same possibilities as an account you created yourself. Please click on the question link for more information.

Sign in with an EU Login account using a Trusted Platform or
Security Key

EU Login uses of the Single sign-on (SSO) authentication scheme which allows users to log in once and access services without re-entering authentication factors. EU Login has also implemented the Adaptative Authentication mechanism. Please click on the question link for more information.

Sign in with an EU Login account using a token/token Cram

Sign in with an EU Login account using On Mobile authentication

Sign in with the EU Login Mobile App PIN code version 1.10

Sign in with the EU Login Mobile App QR code

Sign in with your electronic ID (eID)

Make sure to accept all app permissions during the enrolment process. To function correctly, the app needs you to allow notifications and access the camera for scanning the QR code. If you refuse those permissions, the app will not work. Please click on the question link for more information.