External self-registered account FAQ

Depending on the application you are trying to access, not all verification methods may be available. Some applications do not accept a Single-Factor Authentication (password only) and require a Multi-Factor Authentication instead. Please click on the question link for more information.

Your issue may be because your browser has saved your password. Please click on the question link for more information which should help you resolve this issue.

You might have entered a wrong password. Please try again to login with the correct one. Should this still not work, you can request a new password. Please click on the question link for more information about how to do so.

If you do not have access to your old address email and you do not remember the password, unfortunately, you will not be able to retrieve the access for this account and you will have to create a new one using another email address.

Please click on the question link for more information about frequent error codes of the EU Login mobile application.

For security reasons, you must wait at least one day before you can change your password again. If you try too early, EU Login will display an error message. Please click on the question link for more information.

EU Login provides you with a digital identity per account. By adding your eID to another account you may have lost the identity used for saving your application data. Please click on the question link for more information.

Even if the physical device (phone, tablet, etc.) remains the same, in your account you must first erase the link with the previous app before linking the newly installed one. Please click on the question link for detailed information about how to do this.

The activation email is valid for 24 hours. In case you did not receive this activation email, you can access your account by requesting a new password, this will send you a new email to activate your account. Please click on the question link for more information.

The email to reset the password/registration can arrive up to 20 minutes after it was requested. Please click on the question link for potential reasons explaining why you do not receive the confirmation email and how to address this issue.

Yes, the EU Login Mobile app is free and can be obtained from the Google Play Store (Android) or the App Store (iOS).
After installing it, you need to initialise it. To do so, you need a PC in addition to your mobile device.

Please click on the question link for detailed information explaining how to change your email address in your EU Login account.

This happens if too many incorrect passwords are entered in a row. During that time, you will not be able to log in or reset your password. Please click on the question link for more information.

The EU Login "My Account" menu depends on your account type. For example, EU Login accounts created for EU Institutions staff members do not offer the same possibilities as an account you created yourself. Please click on the question link for more information.

The EU Login mobile app now supports multiple accounts, allowing users to authenticate to several EU Login accounts from a single device.

Information about how to activate your account if you did not receive the confirmation email.

Sign in with an EU Login account using a Trusted Platform or
Security Key

EU Login uses of the Single sign-on (SSO) authentication scheme which allows users to log in once and access services without re-entering authentication factors. EU Login has also implemented the Adaptative Authentication mechanism. Please click on the question link for more information.

Sign in with an EU Login account using On Mobile authentication