EU post-active staff Frequently Asked Questions

You will need to change the PIN code from the mobile app settings. Please click on the question link for detailed information explaining how to do so.

Your issue may be because your browser has saved your password. Please click on the question link for more information which should help you resolve this issue.

You might have entered a wrong password. Please try again to login with the correct one. Should this still not work, you can request a new password. Please click on the question link for more information about how to do so.

Please click on the question link for more information about frequent error codes of the EU Login mobile application.

For security reasons, you must wait at least one day before you can change your password again. If you try too early, EU Login will display an error message. Please click on the question link for more information.

Yes, the EU Login Mobile app is free and can be obtained from the Google Play Store (Android) or the App Store (iOS).
After installing it, you need to initialise it. To do so, you need a PC in addition to your mobile device.

This happens if too many incorrect passwords are entered in a row. During that time, you will not be able to log in or reset your password. Please click on the question link for more information.

Make sure to accept all app permissions during the enrolment process. To function correctly, the app needs you to allow notifications and access the camera for scanning the QR code. If you refuse those permissions, the app will not work. Please click on the question link for more information.

It has been disabled manually by the EU Login administrators. You should contact the helpdesk if you cannot log in for this reason.

In case you do not have internet connectivity on your smartphone or mobile device, you can still use the EU Login mobile app with the QR code, or other multi-factor authentications options.

EU Login uses of the Single sign-on (SSO) authentication scheme which allows users to log in once and access services without re-entering authentication factors. EU Login has also implemented the Adaptative Authentication mechanism. Please click on the question link for more information.

When you log out of EU Login, it does not affect any website or application for which you are already identified. However, if you log out of the application, when you log in to it again, it will recheck your identity with EU Login, and you will have to identify yourself again.